Frequently Asked Questions

Are you selling anything?

OnlineShopper is not a merchant and do not sell any products. We collect and sort products from online web shops all over India who are selling.

Who should I contact if I have any questions?

If you have a question about a product, delivery or similar you should contact the Merchant directly. OnlineShopper do not actually sell or interact in any way and cannot help you. If you have a question about our product listing you can contact us directly.

I found information that is incorrect, what should I do?

Even though we try our best to keep all information updated there is chance information can be wrong. Always check the merchant’s site to make sure everything is correct. You are welcome to contact us about any mistakes in the listing on OnlineShopper.

How often do you update prices?

We update prices regularly, most products are updated daily.

How do I buy a product?

When you found the product you want to buy you click the Buy button next to the merchant you want to buy from. If only one merchant was found just use the big Buy button. This will redirect you to the product on the merchant’s own site who all have different way to handle it. If you have any further questions please contact the merchant.

How do I find a product?

There are two main ways to find the product you are looking for. Either browse the categories or just use the search field.

Why can’t I find the product I’m looking for?

If you are having problems locating the product you are looking for it could be that we listed it under a different name or that we simply don’t have the product in our system at the moment. Please come back at a later time and we could have added it.

Why isn’t X working?

We are constantly importing new products, new shops and making improvements to OnlineShopper. This means there is always a risk that errors will make an appearance. If you found something that isn’t working as you expected please contact us.

Is it safe to use OnlineShopper?

OnlineShopper is never involved in the buying process; this is handled by the merchants. This means we don’t know what you buy, we can’t see any personal information or payment information. It is how ever wise to look up the merchant to make sure they are serious, it can quickly change.

How do I know the merchant is offering me good service?

Look at our information about the merchant, read some reviews and look at the merchants own site. This will give you a good overview of their service and support.

The price wasn’t the same on the merchant’s site?

This can happen if a merchant regularly change their prices. We try to update the price as often as possible but every once in a while it could be wrong. Make sure you check the price on the merchant’s site is the one you are willing to pay as you always should do.

How can I add my shop on OnlineShopper?

We are constantly adding new shops to the OnlineShopper site. If you have a larger store that we have missed, please contact us to make arrangements.


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